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Sample Question 6:


Which of the following is the relationship between clinical outcomes and patient satisfaction?

Besides measuring morbidity and mortality, this management takes into account the quality of healthcare received from the patient's perspective. 

A. Benchmarking 

B. Clinical pathways 

C. Outcome measures 

D. Outcome management 

Answer: A

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Sample Question 5:



Amenities may cover areas as mentioned below EXCEPT:

A. Ample and convenient parking

B. Good directional signs

C. Comfortable waiting rooms

D. Vast and facilitated food providing area

Answer: D

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Sample Question 4:




The term __________ brings in mind that indicator panel on an automobile, which is most useful when t he car is moving as a way for t he driver t o monitor key performance metrics such as speed, fuel level, engine performance, temperature and direction from digital display units.

A. Dashboard

B. Scoreboard

C. Charts

D. Scanners


Answer: A

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Sample Question 3:


The comparison chart interpretation will result in one of the following scenarios, regardless of the type of measure EXCEPT:

A. No outliner: Actual performance is within the expected range

B. Favorable outliner: Actual performance is better than the expected performance

C. Unfavorable outliner: Actual performance is worse than the expected performance

D. Incomplete data: Data cannot be analyzed because of complexity


Answer: D

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Sample Question 2:



__________ are similar to proportion measures in that both are based on count (or attributes)
data but differ in that
the numerator and the denominator address different attributes.

A. Ratio measures

B. Continuous variable measures

C. Predicted rate

D. Outcome measures


Answer: A

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Sample Question 1

An optimal response rate is necessary to have a representative sample; therefore boosting response rates should be a priority. Methods to improve response rates include all of the following EXCEPT:

A. Making telephone reminder calls for certain types of surveys

B. Using the Dillman method, a three wave mailing protocol designed to boost response rates

C. Ensuring that telephone numbers or addresses are drawn from as accurate rate a source as possible

D. Offering incentives appropriate for the focus group population

Answer: D